Shipping Policy 

 

Order Processing

After placing your order, please allow one to three business days for processing.

Orders placed on weekends will be processed on Monday or Tuesday, depending on order volume.

Once your order has shipped, you will receive a confirmation email containing your tracking information. Please note that tracking updates may take several days to appear once the shipment has been collected by the courier.

---

Shipping Rates and Estimated Delivery Times

Delivery timelines begin once the package has departed from our warehouse.

Canada
Estimated delivery: 6 to 15 days
Shipping fee: $10 CAD flat rate
Free shipping on orders over $150 CAD

United States
Estimated delivery: 6 to 15 days
Shipping fee: $7 USD flat rate
Free shipping on orders over $150 USD
Hawaii and Guam may take up to 30 days

United Kingdom
Estimated delivery: 4 to 10 days
Shipping fee: €5.95 flat rate
Free shipping on orders over €125

Australia
Estimated delivery: 6 to 12 days
Shipping fee: $18 AUD flat rate
Free shipping on orders over $200 AUD

European Union
Estimated delivery: 6 to 20 days
Shipping fee: €10 flat rate
Free shipping on orders over €150

Rest of World
Delivery times vary by location. Estimated delivery times will be displayed at checkout.

---

Additional Information

Delivery delays may occur due to factors beyond our control, including weather conditions, courier delays, weekends, and public holidays.

Free shipping thresholds vary by location and are applied automatically at checkout.

Triple 9 is not responsible for orders shipped to incorrectly entered addresses. Please ensure all shipping details are accurate before completing your purchase.

We make every effort to ensure your order arrives safely and within the estimated timeframe.

---

Failed Delivery Policy

In the event of a failed delivery, we understand the inconvenience this may cause and aim to assist wherever possible.

Re Delivery Attempts
Where available, we may coordinate with the courier to attempt re delivery. This is subject to local courier policies and availability.

Additional Fees
If a delivery fails due to reasons within the customer’s control, including incorrect address details or unavailability at the time of delivery, additional re delivery fees may apply. These fees are determined by the courier.

Customer Responsibility
To prevent failed deliveries, please ensure your shipping information is accurate and that someone is available to receive the package on the expected delivery date.

Support
If you experience any delivery related issues, please contact our support team. We are committed to resolving all concerns as efficiently as possible. support@thetriple9.com